Privacy Policy

BATO&DIVAJN takes the privacy of your information very seriously. The policy explains how and for what purposes our website uses the information that is collected about you. Therefore, please read this privacy policy carefully. By submitting any personal information to us or using any of the services that we offer, you are agreeing to be bound by this policy in respect to the information collected about you.

BATO&DIVAJN reserves the right to amend the privacy statement to reflect changes made to our business or website or for the purpose of data protection legislation. You should therefore revisit this privacy policy on a regular basis to ensure that you are familiar with our terms and any changes that may be made to our policies and practices.

Collecting and processing of personal data 

For the purpose of our system’s security, when you visit BATO&DIVAJN, our web server temporarily registers the domain name or the IP address of the requesting computer as well as few technical data for the session. We will not collect any of your personal data such as name, address, telephone number or e-mail address unless you provide this information voluntarily, for instance when opening a profile on our web site, placing an online enquiry and/or ordering a product, service or a request for information.

If you choose to become a member of BATO&DIVAJN, you are required to open an account by providing a valid e-mail address at registration in which case you acknowledge the use of our platform.  You may optionally choose to provide and publicly display your name and other personal information.

Depending on what services you choose to use, you may be required to enter additional information such as billing and payment information, a telephone number and a postal address. Such cases include ordering products or gift certificates, requesting customer support, signing up for newsletters, entering sweepstakes or contests, signing up for promotional offers, responding to surveys, and referring friends to our website.

If you email a product to a friend or refer a friend to our website or our promotions, we will use your friend’s email to send them the information you requested unless permission is otherwise granted. 

If you sign up for a promotion (contest or sweepstakes) or enter into a service where we offer in partnership with a third party, we may provide information (name, address, and account activity) to such third parties. If you choose to participate in such activities, you become subject to those rules and it is your responsibly to review them.

Personal data collected during a visit to our website is processed exclusively in accordance with the valid legal regulations of the Republic of Macedonia.


In some cases, we might also store some information in the form of “Cookies” on your PC, so that we can optimize our website according to your preferences. “Cookies” are small data files containing information that are placed on a user’s computer by a web server. Any information that is stored by our web server in “Cookies” is used for providing you with a better web experience, under secure privacy terms. You can change your web browser’s settings to reflect your cookie preferences, though keep in mind that if you block or reject our cookies, you may not be able to take full advantage of our products and services as some cookies may be necessary for proper function of our website.

Third party plug-ins also may collect information about you for use of the site. These technologies allow a partner to recognize your computer or mobile device each time you visit, but do not allow access to personally identifiable information from our website. BATO&DIVAJN does not have access or control over these third party technologies and they are not covered by our Privacy Policy. We encourage you to ask questions before you disclose your personal information to others.



Using and sharing of personal data 

We will use your personal data exclusively for the technical administration of BATO&DIVAJN. We do so to meet your requirements for our products and services, provide you the features and functionality of our website (status of orders, upcoming events, contest results, and customer service) and communicate with you about your preferences. You may review and change your information in your account settings at any time and you may remove certain optional pieces of information.

Only in cases in which you have given us prior consent, we may use this data for processing and direct marketing purposes, but only to the extent needed in each specific case. We will not disclose any data to government agencies except where required by law. All of our employees are obligated to treat your data as confidential.

In cases in which you choose to connect to our website through an external third party application, such as Facebook, we may receive data from those third party applications. When you connect to your account through third party applications, you will be granting us permission to receive information from the third party applications. You may also choose what information to share on certain social media networks and you can modify or revoke permission settings as any time.

Please be aware that any personal information you submit, post or upload in community spaces or through other third party applications may be read, collected or used by others. We do not remove content unless you choose to delete it or after your account has been closed. Make note that you may receive unsolicited messages from other parties as a result of the information you have posted. Any content or information you upload is not considered personally identifiable information subject to this Privacy Policy. You are responsible for personal information you choose to post in community spaces on BATO&DIVAJN.


Freedom of information

Upon your written request, BATO&DIVAJN will notify you of the following:

  •          Personal information collected from you through our website (e.g. name, address. E-mail), how it is used and with whom it may be shared
  •          What choices are available to your regarding the use of your data (changing, correcting or deleting any data)
  •          Security options to protect misuse of your information or any unauthorized access 

If you have questions or concerns regarding our Privacy Policy or practices, please contact us at


The security of your personal information is important to us. We have taken extensive technical and operational precautions to protect the personal data retained by us against unauthorized access and misuse. It is important that you protect your account and information by choosing a password that is secure and signing out after using our services. Our security procedures are revised regularly and adapted to reflect technological advancement.


BATO&DIVAJN allows for its customers online orders using the service e-shop within our website. Electronic payment for online orders is made possible through the Stopanska Banka AD Skopje, member of NBG Group, by using the credit card processort cPay (Casys).

The realization of The Electronic, online orders data associated with your card or your bank account are sent directly to the bank over an encrypted connection. BATO&DIVAJN neither collects nor has access to information associated with your card or your bank account. Payment is carried out electronically, in real time when the transaction. For security of transactions made by subscribers guarantee bank. Electronic payment with credit cards is done with data for safety in communication over the Internet is encrypted using a special SSL (Secure Socket Layer) protocol.

The procedure for online orders using the service e-shop within our website are conducted in the following manner 

  1.     By accessing the electronic section, online orders, the buyer is required to register or to create your free user account to review the products and services we choose those who want to commission and pay with their card through our web site.
  2.     After the buyer will make the selection of products and / or services they outsource, the buyer is redirected to protected web page of transactors (processing center certified for electronic commerce by paying companies VISA, MASTERCARD and DINERS) to approach the realization of payment.
  3.     In order to realize internet payments within the website of transactors (processing center), the buyer is required to enter the following data: the number of credit card, CVV2 / CVC2 code verification on the card (the last 3 figures on the back of card) expiration date of the card (expiry date).
  4.     Once you complete the processing of the transaction, the buyer is redirected to BATO&DIVAJN, where inform the success or failure of the transaction.
  5.     Thus, BATO&DIVAJN is not additionally responsible for protecting confidential data on credit card.

 The protection and security of your personal information is one of the priority tasks of BATO&DIVAJN. Therefore, when creating your user profile, your password should be known only to you. It is recommended to use complex passwords using numbers, letters and special characters. It is especially important not to disclose your password to anyone. If you lose the password, you lose control over your personal information and you can become the subject of legal action led led on your behalf. If your password has been compromised for any reason, tell us and change the password.

If you do not agree to the terms defined in the policy, you can not access or leave the procedure for online ordering of products and services while on our website.


Should you wish for any personal data to be corrected or deleted, or you have any other questions or suggestions in regards to data protection, please feel free to contact us at:


E-mail Address 1:

The e-mail address received by the stated e-mail account will not be used for any other purposes. 

On occasion, we may send you messages about our services or your activity. You can control which optional messages you choose to receive by changing your settings in your account. We also offer optional email newsletters. When you register for an account, or choose to subscribe to a newsletter, we will provide you with information of our latest products and services as well as promotional offers. Any surveys, sweepstakes, contests or similar promotions made available by BATO&DIVAJN may be administered by specific rules separate from this agreement.

We will preserve your information for as long as your account is active or as needed to provide your services. The information you have provided will be used as necessary to comply with our legal responsibilities, resolve disputes, and enforce our agreements. Our current Privacy Policy applies to all the information that we have gathered about you and your account.

BATO&DIVAJN is aware that you care about how your personal information is used and shared and we appreciate your trust.

The current version of BATO&DIVAJN’s Privacy Policy was adopted effective as of 05.01.2017.